Professional IT Support
& Managed Services

Delivering expert IT support, Microsoft 365 administration, managed services, cloud infrastructure and cyber security solutions for businesses, organisations and home users across South Wales, Bristol and the South West.

✓ IT Support & Troubleshooting

✓ Microsoft 365 & Entra ID

✓ Managed IT Services

✓ Cloud Infrastructure & Azure

✓ Cyber Security & Backup Solutions

✓ IT Consultancy & Project Delivery

IT Support & Services

Cartref Media provides reliable, hands-on IT support shaped by decades of experience across IT management, application support, cloud platforms, and security. We help individuals, families and small businesses with practical, friendly support tailored to their needs.

✓ Device support & troubleshooting (Windows, macOS, laptops & desktops)
✓ Home & small business networking and Wi-Fi optimisation
✓ Microsoft 365 setup, email configuration, Teams & SharePoint support
✓ Cloud & application support across modern platforms
✓ Security guidance and safe technology best practices
✓ Onsite and remote support options

IT Contract Services

We offer flexible IT contract services for organisations of all sizes. With hands-on experience managing IT teams, delivering 1st–3rd line support, and leading IT operations, we integrate seamlessly into your business.

✓ End user support for staff, customers, and stakeholders
✓ Front-line IT service desk operations and workflow optimisation
✓ System administration across Microsoft 365, Azure, Intune, VMware & Hyper-V
✓ IT management including leadership, documentation, onboarding & process improvement
✓ IT project management aligned to PRINCE2, Agile delivery frameworks, and ITIL 4 principles — ensuring structured governance, clarity, and measurable outcomes
✓ Technical consultancy for automation, tooling, and operational maturity

IT Managed Service Solutions

Our managed services provide ongoing support, maintenance, and strategic guidance to keep your technology running smoothly and securely.

✓ Microsoft 365 management, licensing, security & administration
✓ Infrastructure management across Azure, on-prem servers, networking & storage
✓ Device lifecycle management using Autopilot, Apple Business Manager & MDM platforms
✓ Backup & recovery solutions including Veeam, Datto & QNAP NAS/SAN
✓ ITSM & workflow automation using Jira, Freshservice & Confluence
✓ Vendor & budget management for ongoing IT operations
✓ Documentation & process development for resilience and scalability

Cyber Security & Backup Solutions

Security is at the core of modern IT. With experience implementing ISO 27001, Cyber Essentials, PCI-DSS and MPOC controls, we deliver practical, effective security solutions for individuals and businesses.

✓ Multifactor authentication (MFA) setup and support
✓ YubiKey deployment for hardware-based authentication
✓ Antivirus & threat protection using Microsoft Defender, Sophos, SentinelOne & ESET
✓ Backup & disaster recovery using Veeam, Datto & cloud-based retention
✓ Security hardening including encryption, secure configuration & password management
✓ Compliance support for ISO 27001, Cyber Essentials & other frameworks